Shipping and Refund Policy

Shipping Policy

Domestic Shipping (Within India)

  • Delivery Timeline: Orders are typically delivered within 5–7 business days. Deliveries to remote or outlying locations may take up to 9 business days.
  • Shipping Charges: We offer free standard shipping on prepaid orders. Cash on Delivery (COD) orders incur a shipping charge of ₹150–₹250, depending on the order value.
  • COD Advance Payment: For COD orders, an advance payment of ₹150–₹500 is required to minimise last-minute cancellations. The advance amount depends on the order.
  • Express Shipping: Express shipping is available at an additional cost. Please contact our customer care team for details.
  • Business Days: Business days exclude weekends and bank holidays.
  • Delivered but Not Received: If your order is marked as “Delivered” but you have not received it, please notify us within 24 hours of the delivery status update. We may be unable to raise a claim with our courier partners after this period.

International Shipping:

  • Orders are delivered in 1-3 weeks, depending on the country.
  • Shipping rates are calculated as per number of products ordered and country of delivery.
  • Unfortunately we do not accept returns or exchange on international orders.
  • You will get automated email updates regarding the status of your order.
  • Custom duties/taxes/charges may be charged once the parcel reaches its destination country– We would recommend contacting your local custom office to inquire about what these rates would be for parcels being shipping from India to your country of residence. 
  • Upbeat Label is not liable to pay any duties or taxes, in case the customer refuses to pay – for any international order.

Return/ Refund Policy (for domestic orders)

We are sorry! Unfortunately, we do not offer returns/refunds on our products. Additionally, once an order is placed, it cannot be cancelled

However, size exchanges can be initiated within 3 days of delivery and has to be initiated and borne by you. If there is no size available for exchange, you can get store credit within 3 days of return (after QC check)(valid for 90 days).